Find answers to our most frequently asked questions
- Domestic (Germany) within 3 - 5 days;
- For deliveries abroad within 5 - 10 days after conclusion of the contract
Shipping costs within Germany (including statutory VAT): Domestic (Germany): free of charge EU countries: 12 EUR. Foreign countries outside the EU: 24 EUR
In the case of cross-border deliveries, further taxes (e.g. in the case of an intra-community acquisition) and/or duties, e.g. in the form of customs duties, may be incurred. These are to be borne by you.
Refund policy You have the right to cancel this contract within 14 days without giving a reason. The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier took possession of the goods, provided that you ordered one or more goods as part of a single order and these will be delivered uniformly.
In order to exercise your right of withdrawal, you must inform Stephanie Haneberg Weisestr. 4 12049 Berlin Telephone no.: 01733512443 Email address: email@example.com
By means of a clear statement (e.g. a postal sent letter, fax or e-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form for this, but this is not mandatory. It is important that you send us the message before the cancellation period has expired.