- Domestic (Germany) within 3 - 5 days;
- For deliveries abroad within 5 - 10 days after conclusion of the contract

Shipping costs within Germany (including statutory VAT):
Domestic (Germany): free of charge
EU countries: 12 EUR.
Foreign countries outside the EU: 24 EUR

In the case of cross-border deliveries, further taxes (e.g. in the case of an intra-community acquisition) and/or duties, e.g. in the form of customs duties, may be incurred. These are to be borne by you.

Refund policy
You have the right to cancel this contract within 14 days without giving a reason. The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier took possession of the goods, provided that you ordered one or more goods as part of a single order and these will be delivered uniformly.

In order to exercise your right of withdrawal, you must inform
Stephanie Haneberg
Weisestr. 4
12049 Berlin
Telephone no.: 01733512443
Email address: aurelie.handicrafts@gmail.com

By means of a clear statement (e.g. a postal sent letter, fax or e-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form for this, but this is not mandatory. It is important that you send us the message before the cancellation period has expired.

You can find all the details on the page Cancellation & return.

We pay great attention to the quality of our products and to ensuring that everything runs smoothly.

If there are any problems with the delivered goods or the delivery, you are welcome to contact us. Preferably by email aurelie.handicrafts@gmail.com

Accepted payment options

- Payment by credit card
- Payment by PayPal
- Payment PayPal Express
- Payment by immediate transfer (via Klarna)

Further details on payment

When paying by credit card
your credit card account will be debited upon conclusion of the contract. Our
bank details:

Raiffeisenbank Aindling

Account holder: Stephanie Haneberg

IBAN: DE73 7206 9005 0000
0261 82

If you have any questions, you can find our
contact details in the imprint.