Returns

Right of withdrawal

  • You have the right to withdraw from this contract within 14 days without giving a reason. The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier took possession of the goods, provided that you ordered one or more goods as part of a single order and these is or will be delivered uniformly;
  • To exercise your right of withdrawal, you must tell us;

Aurelia

Stephanie Haneberg
Weisestr. 4
12049 Berlin
Phone number: 01733512443
Email address: aurelie.handicrafts@gmail.com

Inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or e-mail). You can use the attached model cancellation form.

It is important that you send us the notification before the cancellation period has expired.


Sample withdrawal form

(If you want to revoke the contract, please fill out this form and send it back. You can also contact us via email.)
To:

Aurelia
Stephanie Haneberg
Weisestr. 4
12049 Berlin
Email address: aurelie.handicrafts@gmail.com

***********

I/we hereby revoke _____________________________________
the contract concluded by me/us _____________________________________ for the purchase of the following goods _____________________________________.

Ordered on ______________________ / received on ______________________.

Name of consumer(s) _____________________________________
Address of consumer(s) _____________________________________

_____________________________________
Date, Signature

Consequences of revocation

  • If you cancel this contract, we will refund you the purchase price within 14 days of the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used in the original transaction, unless otherwise agreed with you;
  • You will bear the direct cost of returning the goods.
    With this regulation, we deliberately speak out against a fast fashion industry and against the unnecessary waste of resources. As fair trade, the consumption of resources, which also includes services such as postal services, and the careful treatment of our planet are very important to us;
  • We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier;
  • You must return or hand over the goods to us immediately and in any event not later than 14 days from the day on which you inform us of the cancellation of this contract;< /li>
  • You can only exercise your right of withdrawal if you return our products to us without signs of wear and unwashed.